Returns and Complaints Policy

Right of Refund:

Customers have the right to return purchased products within 14 days of purchase. To exercise the right to return, the product must be returned in the same condition in which it was received, in its original packaging, and with all accessories.

1. Return Procedure:

To make a return, please contact our customer service department by email or phone, providing your order number and the reason for the return. The product must be returned to the address provided by our customer service department. The customer is responsible for return shipping costs, unless the return is a result of our error (e.g., sending the wrong or damaged product).

2. Money Back:

Refunds will be issued within 4 business days of our team receiving and inspecting the product. The refund will be issued to the bank account or payment card used to make the original payment.

3. Product Condition:

The product must be returned undamaged, with no signs of use, and in its original packaging. If any damage or signs of use are detected, we reserve the right to refuse the refund or reduce the value of the returned product.

4. Contact:

If you have any questions or concerns regarding returns, please contact our customer service department at amberaura2024@gmail.com

Complaints Procedure:

1. Complaints Period

The customer has the right to file a complaint regarding purchased handmade jewelry made of the highest quality silver and Baltic amber within 2 years from the date of purchase.

2. Basis for Complaint

2.1. Complaints are subject to manufacturing defects and damage resulting from normal use of the jewelry.

2.2. Complaints are not subject to damage resulting from improper use, maintenance, mechanical damage or natural wear and tear of materials.

3. Complaint Procedure

3.1. To make a complaint, please contact us by email ( amberaura2024@gmail.com ), providing details of the defect and proof of purchase.

3.2. After submitting a complaint, the customer will receive information about the next steps, including the need to send the product in question to our address:

Graniczna 8/24,

81-626 Gdynia,

Poland

4. Complaint Consideration

4.1. Complaints will be considered within 14 business days from the date of receipt of the product.

4.2. After a complaint is approved, the customer will be provided with one of the following options:

a) Repair of the advertised product.

b) Replacement of the complained product with a new one, free from defects.

c) Refund for the advertised product.

5. Refund

5.1. If the complaint is accepted, the costs of return shipping are borne by the seller.

5.2. If the complaint is rejected, the shipping costs are borne by the customer.

6. Contact

6.1. Any questions regarding complaints can be directed via e-mail: amberaura2024@gmail.com or by phone: 730498025.

Thank you for your understanding and cooperation. We are here to provide you with the best possible service and satisfaction with our products.